Frequently Asked Questions (FAQs) – WAM Wear
1. How can I place an order?
Placing an order at WAM Wear is simple:
1️⃣ Browse our latest collection and select your favorite items.
2️⃣ Choose your preferred size and add them to your cart.
3️⃣ Proceed to checkout and enter your shipping details.
4️⃣ Select your payment method and confirm your order.
Once confirmed, you’ll receive an order confirmation email.
2. Can I cancel my order?
Yes, you can cancel your order before it has been dispatched. Contact our customer support team as soon as possible via [your email] or WhatsApp [your number] to request cancellation.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email/SMS. You can also check your order status by visiting the Order Tracking section on our website.
4. What payment methods do you accept?
We accept the following payment options:
💳 Cash on Delivery (COD)
💳 Bank Transfers
💳 Debit/Credit Card Payments
5. How long does delivery take?
🚚 Delivery Time Estimates:
Lahore: 2-3 business days
Other cities in Pakistan: 3-7 business days
6. What are your shipping charges?
Orders below PKR 4,000: PKR 250 shipping fee applies
Orders above PKR 4,000: Free shipping across Pakistan 🎉
7. What if I receive a faulty or incorrect item?
We ensure the highest quality standards, but if you receive a damaged, defective, or incorrect item, reach out to us within 7 days of delivery with photos of the product. We’ll guide you through the exchange process.
8. Can I exchange my order?
Yes! We have a 7-day exchange policy if:
✔️ The item is unused, unwashed, and in its original condition with tags.
✔️ The request is made within 7 days of receiving the order.
Note: Exchanges are not available for graphic-printed items or customized products.
9. Do you offer refunds?
✔️ The product is out of stock and cannot be exchanged.
✔️ The product is damaged upon arrival and cannot be replaced.
Refunds will be processed within 7-10 business days after approval. Shipping charges are non-refundable.
10. Is my personal information secure?
Yes! We use SSL encryption to protect your data. Your personal details will never be shared or sold to third parties.
11. Where can I find the size chart?
You can find our Size Guide on each product page to help you pick the perfect fit. If you need more assistance, feel free to contact us.
12. What if I miss my delivery?
Our courier partner will attempt two deliveries. If you’re unavailable both times, the order will be returned to us.
13. How can I contact customer support?
📩 Email: contact@wamwearit.com
📞 +92 309 1933 999
🕒 Support Hours: 24 hrs